We ship orders every weekday from Monday through Friday. If you order before 9am on one of those days, we'll ship your order out the same day. Otherwise, your order will ship on the first upcoming dispatch day.

Freshness plays a huge role in how your coffee tastes. Over time, the natural aroma and flavor begin to fade, which is why many store-bought coffees taste flat.

At Simon Raks, we focus on maintaining freshness so every cup delivers a smooth, rich, and well-balanced flavor—just the way coffee should be.

We select high-quality Arabica beans that are valued for their smooth body, natural aroma, and balanced flavor profile. The result is a coffee that feels rich, refined, and consistently enjoyable.

To keep your coffee fresh, store it in an airtight container in a cool, dry place away from direct sunlight. Avoid keeping it in the fridge, as moisture and odors can affect the taste.

For the best experience, use your coffee within a couple of weeks of opening.

Not at all. High-quality Indian coffee is among the finest in the world — rich, aromatic, and full of character. The difference is that much of it hasn’t been widely discovered yet. At Simon Raks, we focus on bringing carefully selected, high-quality coffee that delivers a consistently smooth and refined experience.

You can reach our customer support team via email at hello@simonraks.com or through our contact form. We typically respond within 24 hours.